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Autopilot vs Oracle Field Service
Oracle Field Service schedules and routes armies of technicians for utilities and telecoms, on enterprise contracts with third parties reporting roughly $100 to $225 per user per month. Autopilot plans start at $49 a month, and the $149 Full Throttle plan includes the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools.
The Oracle Field Service alternative built for small crews
The numbers that decide it, side by side.
| Comparison point |  |  Oracle Field Service |
|---|---|---|
| Starting price | $49/mo flat | Quote-based; ~$100-225/user/mo reported |
| Team members included | 1, 5, or 10 by plan | Priced per user, quote-based |
| Free trial | 2 weeks, no card required | Not advertised; demo only |
| Onboarding fee | $0 | Quote-based; enterprise implementations reported in six figures |
| Contract | Month to month, cancel anytime | Annual enterprise contracts |
| AI receptionist | Full Throttle, $149/mo | None |
| Full business phone system | Full Throttle, $149/mo | Not included |
| Support | Human support chat, no ticket queue | Oracle support tiers |
Last updated July 2026. Oracle Field Service details are based on publicly available information; verify with Oracle Field Service.
Who is Oracle Field Service?
Oracle Field Service started life as TOA Technologies, which Oracle acquired in 2014, and it is still best known for one thing: predicting when a technician will actually arrive. It learns each tech's real performance patterns and uses them to route work, cut travel time, and keep appointment windows honest across thousands of field workers. It is part of Oracle's Fusion Cloud Service family with full public APIs.
Pricing is not published. Third parties report roughly $100 to $225 per user per month depending on edition, on annual enterprise contracts, and implementations are serious IT projects that run months and commonly six figures. Customers are utilities, telecoms, cable operators, and other organizations dispatching large workforces.
There is no version of Oracle Field Service aimed at a two-truck company. It assumes you have dispatchers, an IT department, and other Oracle systems for the rest of the business: CRM, billing, and marketing all live in separate Oracle products.
Who is Autopilot?
Autopilot is an all-in-one CRM built for home service businesses: junk removal, cleaning, landscaping, moving, and the rest of the trades that keep neighborhoods running. Plans start at $49 a month for scheduling, estimates, invoicing, payments, and online booking. Crew at $99 adds two-way texting and limited calling. Full Throttle at $149 adds the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools. Plans include 1, 5, or 10 team members respectively.
It was built by a founder who ran his own junk removal company and got tired of paying for three tools that didn't talk to each other. Over 400 businesses run on it today, and it holds a 4.8 rating on the App Store and 4.9 on Google Play.
Against Oracle Field Service, Autopilot is not competing for the utility contract; it is the whole-business tool for the small crews Oracle was never built to serve.
Feature by feature
Not just checkmarks. Where a feature costs extra or sits on a higher plan, the table says so.
Phone & AI
| Comparison point | | Oracle Field Service |
|---|---|---|
| AI receptionist that answers and books calls | Full Throttle ($149/mo) | |
| Built-in business phone (VoIP) | Full Throttle ($149/mo) | |
| Call recording & transcripts | Full Throttle ($149/mo) | |
| AI call summaries | Full Throttle ($149/mo) | |
| Two-way business texting | Crew and Full Throttle | Automated customer notifications, not a business inbox |
Scheduling & Jobs
| Comparison point | | Oracle Field Service |
|---|---|---|
| Drag-and-drop scheduling & dispatch | ||
| Online booking | Self-service rescheduling, not public booking | |
| Estimates & quotes | Not advertised | |
| Client & lead management | Via Oracle CX, separate products | |
| iOS & Android crew app | 4.8 App Store / 4.9 Google Play |
Payments & Money
| Comparison point | | Oracle Field Service |
|---|---|---|
| Invoicing & payments | Via Oracle ERP, separate product | |
| Tap to Pay on iPhone | ||
| QuickBooks sync | Full Throttle ($149/mo) | No; built for Oracle ERP |
| Price book | Not advertised | |
| Customer tipping |
Marketing & Growth
| Comparison point | | Oracle Field Service |
|---|---|---|
| Review funnel | Full Throttle ($149/mo) | |
| SMS blast campaigns | Full Throttle ($149/mo) | Via Oracle marketing products, separate |
| Email blast campaigns | Full Throttle ($149/mo) | Via Oracle marketing products, separate |
| Automated marketing sequences | Full Throttle ($149/mo) | Via Oracle marketing products, separate |
| Google Ads tracking | Full Throttle ($149/mo) | Not included |
Where Oracle Field Service goes deeper
| Comparison point | | Oracle Field Service |
|---|---|---|
| Predictive travel-time routing | ||
| Utility-scale workforce capacity planning | ||
| Live technician tracking for customers |
An honest comparison cuts both ways. If these are must-haves for your business today, Oracle Field Service earns the look.
What you actually pay
Autopilot
- Starter$49/mo
- Crew$99/mo
- Full Throttle$149/mo
Clear plans for 1, 5, or 10 team members. No onboarding fee or annual contract. Free 2-week trial.
Oracle Field Service
- ProfessionalQuote-based
Per user, annual contract
- EnterpriseQuote-based
Adds advanced routing and capacity tools
Oracle does not publish Field Service pricing. Third parties report roughly $100 to $225 per user per month depending on edition, with enterprise implementations that run months and commonly six figures.
Last updated July 2026. Oracle Field Service details are based on publicly available information; verify with Oracle Field Service.
The bottom line
Two different tools for two different businesses. Here is the honest split.
Choose Oracle Field Service if…
- You are a utility, telecom, or cable operator dispatching hundreds or thousands of techs
- Predictive routing and appointment-window accuracy at scale is your core problem
- You already run Oracle systems and have the IT department to integrate them
- You need capacity planning across regions, crews, and contractors
Choose Autopilot if…
- You run a home service crew of 1 to 15, not a utility workforce
- You want scheduling, estimates, invoicing, payments, and marketing in one app
- You want a business phone with an AI receptionist included instead of no phone at all
- You want a flat $49 to $149 a month and a free trial, not an enterprise contract
Switching from Oracle Field Service takes an afternoon
Four steps, and our team does the heavy one for you.
- 1
Export your customers
Pull your client list out of Oracle Field Service as a CSV. Every FSM platform supports this, and it takes about five minutes.
- 2
We import everything for you
Send us the file and our team loads your customers, jobs, and price book into Autopilot as part of free onboarding. No spreadsheet wrestling on your end.
- 3
Point your phone number at Autopilot
On Full Throttle, keep your existing business number. We port it or forward it, so calls start landing in Autopilot with recording, transcripts, and the AI receptionist behind them.
- 4
Run both for a week, then cut over
Your Oracle Field Service account keeps working during your free trial. Most crews book their first Autopilot job on day one and cancel the old subscription within the month.
- 400+
- businesses run on Autopilot
- 4.9
- Google Play rating
- 4.8
- App Store rating
- $49
- per month starting price
Autopilot vs Oracle Field Service: your questions
The things owners actually ask before they switch.
Try the Oracle Field Service alternative built for your crew
Start a free 2-week trial and book your first job today. No credit card, no onboarding fee, no contract.
More comparisons
Oracle Field Service is a trademark of Oracle Corporation. Autopilot is not affiliated with, sponsored by, or endorsed by Oracle Corporation. Competitor pricing and feature information is based on publicly available sources as of July 2026 and may have changed; features missing from a plan may be available on higher plans or for an additional fee. Confirm details with the vendor before buying.