• Greet properly

• Try not to sound unsure, and stop using "ummm", and "like" (confidence)

• Be insanely friendly

• You are trying to help them, you are doing them a favor

• You are on their side

• Always lead the conversation

• ASK QUESTIONS FIRST (have a conversation!), before going into the pitch (have empathy, build rapport)

• Avoid giving estimates over the phone

• Avoid giving your full load price (unless they ask)

• Know the difference between quote vs estimate

• Avoid photos via text unless you have to

• Try to just schedule the job

• Remind them "no pressure no obligation"

• Be sure to let them know you come prepared to remove their junk if they like the price

• When you get a price shopper, exit nicely with a "please call us back if you need anything"

Resources

My Sales Script