vs
Autopilot vs Commusoft
Commusoft is a serious, mature platform for service and maintenance companies running 6 to 100 techs on contracts and planned maintenance. Autopilot plans start at $49 a month, and the $149 Full Throttle plan includes the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools.
The Commusoft alternative built for small crews
The numbers that decide it, side by side.
| Comparison point |  |  Commusoft |
|---|---|---|
| Starting price | $49/mo flat | Quote-based; ~$100-200/user/mo reported |
| Team members included | 1, 5, or 10 by plan | Priced per user |
| Free trial | 2 weeks, no card required | None advertised, demo first |
| Onboarding fee | $0 | Not published |
| Contract | Month to month, cancel anytime | Annual terms reported |
| AI receptionist | Full Throttle, $149/mo | No; AI:den co-pilot for office admin |
| Full business phone system | Full Throttle, $149/mo | Not offered |
| Support | Human support chat, no ticket queue | Not published |
Last updated July 2026. Commusoft details are based on publicly available information; verify with Commusoft.
Who is Commusoft?
Commusoft is a bootstrapped UK company, building field service software since 2006, with more than 15,000 customers and a genuine US push: a Chicago office and a dedicated US product. It targets commercial and residential service companies from about 6 office staff up to 100 techs, and its depth shows in the places bigger operations care about: planned preventive maintenance, service contracts, real-time job costing, asset records, and an open API. It also ships an AI co-pilot called AI:den that automates office admin and helps with scheduling.
Pricing is not published. Commusoft quotes per user after a demo, and third parties report roughly $100 to $200 per user per month on annual terms, with no free trial. The core toolset is strong: drag-and-drop scheduling, quoting, invoicing, a customer self-service portal, iOS and Android apps, and syncs with QuickBooks, Xero, and Sage 50. Reviewers rate it well, with 4.7 reported on both G2 and Capterra.
For a maintenance contractor juggling service contracts across dozens of sites, Commusoft earns its price. For a two-truck residential crew, quote-based per-user pricing and an annual commitment is a lot of process for tools you can get flat and self-serve.
Who is Autopilot?
Autopilot is an all-in-one CRM built for home service businesses: junk removal, cleaning, landscaping, moving, and the rest of the trades that keep neighborhoods running. Plans start at $49 a month for scheduling, estimates, invoicing, payments, and online booking. Crew at $99 adds two-way texting and limited calling. Full Throttle at $149 adds the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools. Plans include 1, 5, or 10 team members respectively.
It was built by a founder who ran his own junk removal company and got tired of paying for three tools that didn't talk to each other. Over 400 businesses run on it today, and it holds a 4.8 rating on the App Store and 4.9 on Google Play.
Autopilot plans start at $49 a month, and the $149 Full Throttle plan includes the full phone system, AI receptionist, QuickBooks, GPS, and marketing tools.
Feature by feature
Not just checkmarks. Where a feature costs extra or sits on a higher plan, the table says so.
Phone & AI
| Comparison point | | Commusoft |
|---|---|---|
| AI receptionist that answers and books calls | Full Throttle ($149/mo) | No; AI:den assists with admin, not calls |
| Built-in business phone (VoIP) | Full Throttle ($149/mo) | |
| Call recording & transcripts | Full Throttle ($149/mo) | Not advertised |
| AI call summaries | Full Throttle ($149/mo) | Not advertised |
| Two-way business texting | Crew and Full Throttle | Automated SMS updates; two-way not advertised |
Scheduling & Jobs
| Comparison point | | Commusoft |
|---|---|---|
| Drag-and-drop scheduling & dispatch | ||
| Online booking | Customer self-service portal | |
| Estimates & quotes | ||
| Client & lead management | ||
| iOS & Android crew app | 4.8 App Store / 4.9 Google Play | 4.6 App Store / 4.4 Google Play (reported) |
Payments & Money
| Comparison point | | Commusoft |
|---|---|---|
| Invoicing & payments | ||
| Tap to Pay on iPhone | Not advertised | |
| QuickBooks sync | Full Throttle ($149/mo) | Yes, plus Xero and Sage 50 |
| Price book | Not advertised | |
| Customer tipping | Not advertised |
Marketing & Growth
| Comparison point | | Commusoft |
|---|---|---|
| Review funnel | Full Throttle ($149/mo) | Review requests |
| SMS blast campaigns | Full Throttle ($149/mo) | Not advertised |
| Email blast campaigns | Full Throttle ($149/mo) | Via Mailchimp integration |
| Automated marketing sequences | Full Throttle ($149/mo) | Service reminders & follow-ups |
| Google Ads tracking | Full Throttle ($149/mo) | Not advertised |
Where Commusoft goes deeper
| Comparison point | | Commusoft |
|---|---|---|
| Planned preventive maintenance & service contracts | ||
| Real-time job costing | ||
| Open API |
An honest comparison cuts both ways. If these are must-haves for your business today, Commusoft earns the look.
What you actually pay
Autopilot
- Starter$49/mo
- Crew$99/mo
- Full Throttle$149/mo
Clear plans for 1, 5, or 10 team members. No onboarding fee or annual contract. Free 2-week trial.
Commusoft
- All plansQuote-based
Per user, per month; demo required
Commusoft does not publish pricing. Third parties report roughly $100 to $200 per user per month on annual contracts, with no free trial. A 5-person team can realistically expect several hundred dollars a month.
Last updated July 2026. Commusoft details are based on publicly available information; verify with Commusoft.
The bottom line
Two different tools for two different businesses. Here is the honest split.
Choose Commusoft if…
- You run 6 to 100 techs on service contracts and planned preventive maintenance
- You need real-time job costing and asset history across commercial sites
- You want an open API and are big enough to get value from Commusoft's onboarding process
- You are in the UK, where Commusoft has been the established name since 2006
Choose Autopilot if…
- You want to see the price on a page and start a free trial today, not book a demo to get a quote
- You want a flat $49 a month instead of a reported $100 to $200 per user
- You want a business phone with call recording, AI summaries, and an AI receptionist answering missed calls
- You want marketing built in: review funnels, SMS and email campaigns, and ad tracking
- You run a small residential crew, not a contract maintenance operation
Switching from Commusoft takes an afternoon
Four steps, and our team does the heavy one for you.
- 1
Export your customers
Pull your client list out of Commusoft as a CSV. Every FSM platform supports this, and it takes about five minutes.
- 2
We import everything for you
Send us the file and our team loads your customers, jobs, and price book into Autopilot as part of free onboarding. No spreadsheet wrestling on your end.
- 3
Point your phone number at Autopilot
On Full Throttle, keep your existing business number. We port it or forward it, so calls start landing in Autopilot with recording, transcripts, and the AI receptionist behind them.
- 4
Run both for a week, then cut over
Your Commusoft account keeps working during your free trial. Most crews book their first Autopilot job on day one and cancel the old subscription within the month.
- 400+
- businesses run on Autopilot
- 4.9
- Google Play rating
- 4.8
- App Store rating
- $49
- per month starting price
Autopilot vs Commusoft: your questions
The things owners actually ask before they switch.
Try the Commusoft alternative built for your crew
Start a free 2-week trial and book your first job today. No credit card, no onboarding fee, no contract.
More comparisons
Commusoft is a trademark of Commusoft Ltd. Autopilot is not affiliated with, sponsored by, or endorsed by Commusoft Ltd. Competitor pricing and feature information is based on publicly available sources as of July 2026 and may have changed; features missing from a plan may be available on higher plans or for an additional fee. Confirm details with the vendor before buying.